Giving patients a voice and providers results.

Increase Your Five Star Reviews

50%

Improve Your Response Rates

15 pts

Maximize Medicare Reimbursements

Increase Your Five Star Reviews

50%

Improve Your Response Rates

15 pts

Maximize Medicare Reimbursements

What is Well iQ?

The Well iQ platform allows patients to provide real time feedback on the service they receive from healthcare organizations and staff. Our proprietary technology gives providers an innovative framework to establish, recognize and reward behavioral objectives for their personnel. This improves patient satisfaction and employee engagement-resulting in higher ratings on review sites and higher HCAHPS and MACRA compliance.

"Feedback on each department and every person involved in delivering the best patient experience."

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Why Well iQ?

Provider Experience

Benefits Your Business

  • Improves your public profile on review sites
  • Enables you to maximize Medicare reimbursements
  • Enhances patient experience by strengthening the patient-provider bond
Personnel Experience

Drives Staff Engagement

  • Provides patient feedback on staff performance
  • Provides insight on staff behavior for training and recognition / reward
  • Reduces employee turnover
Patient Experience

Improves Patient Satisfaction

  • Gives your patients a voice through an easy to use mobile experience
  • Allows you to respond to patient feedback in real time
  • Incentivizes patients for completing the survey

Why does it matter?

As the healthcare industry evolves from volume to value- based reimbursement, in order to benefit, service providers need to find effective ways to measure the quality of the care and outcomes they are providing.

MIPS MIPS favorable adjustments of up to 9%

MIPSHCAHPS related incentives up to $1.8b

Why Partner?

  • Patient friendly. Easily accessible mobile interface is simple to navigate and cost- free to the patient.
  • Managed dashboard. Access patient feedback, departmental and employee data in one place. Assign multiple administrators. Manage assets such as endorsement badges and incentives. Promote organizational awareness with digital content.
  • Track performance. Target the behaviors that matter and track the employees who best embody them. Promote retention by recognizing and rewarding employee performance.
  • Real- time data. Incentivize patient responsiveness and exceed patients’ expectations in real time with Well iQ.
  • Ease of implementation. Frictionless set- up requires no integration, is completely configurable and can be activated with minimal lead times. See how easy it is below:

MACRA Facts

  • Did you know that organizations must implement merit based measures in 2018 to benefit from Quality- related MIPS incentives in 2020?
  • Quality of care reporting completeness will account for more than 60% of MIPS incentives
  • Costs will be assessed on the total spending for beneficiaries and feedback will be provided on specific episodes of care.
  • The CMS estimates that adjustments for providers will exceed $600m, the lion’s share of which is earmarked for exceptional performance.